Refund policy

Your satisfaction matters to us. Because our products are consumable food items, we're unable to accept returns or exchanges of opened products for health and safety reasons.

That said, we stand behind everything we make. If your order arrives damaged, you receive the wrong item, or you're not satisfied with your purchase, email us at hello@mementomatcha.com within 30 days of delivery and we'll make it right — a replacement or a refund. Please include your order number and, where relevant, a photo of the product.

Damaged or incorrect items: We'll send a replacement or issue a full refund, including shipping.

Refunds: Approved refunds go back to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time to appear on your statement.

Changes & cancellations: Need to change or cancel? Email us as soon as possible. We process orders within 1–3 business days, so we can't guarantee changes once an order has been fulfilled.

Questions? Reach us anytime at hello@mementomatcha.com.